CONTACT US 

Effective 

DECEMBER 21, 2018

PHONE HOURS

Central Time Zone

MONDAY - 8:30 a.m. - 5:00 p.m.

TUESDAY - 8:30 a.m. - 5:00 p.m.

WEDNESDAY - 8:30 a.m. - 5:00 p.m.

 THURSDAY - 8:30 a.m. - 5:00 p.m.

FRIDAY - 8:30 a.m. - 5:00 p.m.

SATURDAY - CLOSED

 SUNDAY - CLOSED

OUR PHONE NUMBERS FOR SERVICE

PRIMARY LINE 501-982-2930

If you call this number it will roll over and hunt for other phone lines we have open.

If all of our customer service operators are busy you will be connected to a voice message alerting you that we may be busy and stating our hours of operation.  If you have called during our hours of operation, call back and if you are put on HOLD, do not hang up as you will lose your place in line and have to start all over.

2018

HOLIDAY SCHEDULE

CLOSED CHRISTMAS EVE

CLOSED CHRISTMAS DAY

CLOSED NEW YEARS DAY

PEAK SEASON

Our peak season is April May and June.

If you are calling during those months,

please don't give up and

if you are on hold please continue to hold.

STORM ISSUES

If there happens to be a significant storm in a regional area, please be patient and perhaps call back later as we are trying to serve those emergency needs.

 MONDAYS

Considering we receive a lot of parts orders over the weekend, our parts order personnel sometimes help out in the warehouse to package all outgoing orders that came in over the weekend, so if you can't reach us on the phone on Mondays please understand. 

Parts Orders Only 

Please have your

product identification information

ready before you call.

Links below will help you to identify your product.

INFORMATION TO IDENTIFY YOUR PRODUCT

BRIGGS AND STRATTON ENGINES

GENERAC ENGINES

HONDA ENGINES

KOHLER ENGINES

ROBIN SUBARU ENGINES

TECUMSEH ENGINES

501-982-2930

24 HOURS 7 DAYS A WEEK ONLINE PARTS SERVICE

You can still order from our website 24 hours a day 7 days each week "self service" using our ONLINE CATALOG.

  If you have placed an order over the weekend beginning after hours on Friday, your order is being processed by our warehouse personnel.  The warehouse does not have an incoming phone line to be able to help you with order status checks.

--------------------------------- 

NO ORDER STATUS CHECKS WILL BE PROVIDED ON MONDAYS.

Please understand we have the most orders to fill on Mondays and if you submitted your order late Friday or Saturday or Sunday we are working hard to get your order processed. 

All of our personel are working in the warehouse on Mondays.

IF YOU ORDERED ON FRIDAY AND ARE CALLING ON MONDAY YOU SHOULD PROBABLY ASK FOR OUR RUSH SERVICE!

TUESDAY THROUGH FRIDAY

ORDER STATUS CHECK

If you call us to request your order status, expect a minimum15 minute  hold time. 

We only have one person who answers order status inquiries.

You should use the email link listed below to check your order status.

You can do this any time 24 /  7   

• Search our Site
• After hours use our Online Catalog