QUESTIONS AND ANSWERS
AND
TROUBLESHOOTING

BEFORE YOU SEND US AN EMAIL,
PLEASE REVIEW THE RESOURCES ON THIS PAGE

Thank you,

Arkansas Outdoor Power Equipment, Management.

SEARCH OUR WEBSITE




CALL US
501-982-2930

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EMAIL

OUR SITE MAP:


INDEX OF OUR COMPLETE ONLINE CATALOG

PARTS ORDERING QUESTIONS AND ANSWERS:

Q- I do not know how to use your system, Can I order over the phone?
A- Yes you can place a phone order.
CONTACT US
This website was intended on being a self service website,
BUT IF YOU ARE HAVING DIFFICULTIES,
WE WOULD RATHER ASSIST YOU THAN YOU GO ELSEWHERE TO BUY YOUR PARTS.

Q- I am new to the internet, I do not know how to navigate your website, Can you teach me how?
A- Yes, in time we will provide USEFUL TIPS for navigating the internet and our website.
For now, you may have to place an order over the phone,so, CALL US

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Q- Where can I find parts for my machine?
A- Use our Sitemap or our Complete online Catalog, there you will find a COMPLETE LINE OF EQUIPMENT by equipment type and manufacturer with links for the same throughout our website. You will find ILLUSTRATED PARTS LISTINGS (IPLs) and PARTS FOR SALE.

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Q- Are the parts I am needing Engine Parts or Whole goods product parts?
A- Most outdoor small engine powered equipment is made by one manufacturer and the ENGINE is made by another manufacturer. The company that manufactured the final product is known as the "ORIGINAL EQUIPMENT MANUFACTURER" (OEM FOR SHORT). The ENGINE has its own model and specification numbers, found on the engine. The WHOLE GOODS machine was made by a OEM who purchased the engine from and engine manufacturer and mounted their product onto the engine making the final OEM product.
So, do you need parts for the engine or the final product that the engine "powers"? You decide, if you still can't figure it out, send us an EMAIL.

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I need parts for the Engine on my machine.
Q- Where can I find parts for my machine?
A- Use our SITEMAP OR OUR COMPLETE ONLINE CATALOG, there you will find aCOMPLETE LINE OF EQUIPMENT by equipment type and manufacturer with links for the same throughout our website. You will find ILLUSTRATED PARTS LISTINGS (IPLs) and PARTS FOR SALE.

How do I identify my Briggs and Stratton engine Model Type and Code numbers?

How do I identify my Tecumseh engine Model and Specification (spec) numbers?

How do I identify my Honda Engine Model and Specification and Serial numbers?

How do I identify my Kohler Engine Model and Specification (spec) numbers?


How do I identify my Kawasaki Engine Model and Specification (spec) numbers?

How do I identify my Generac Engine Model and Specification (spec) numbers?

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What is your RETURN POLICY?

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Who do I contact to learn the Status of my Parts order?

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Will I get a tracking number with my parts order?

UPGRADE TO UPS SHIPPING REQUIRED

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HOW WILL MY ORDER BE DELIVERED?

FIND OUT ABOUT OUR DELIVERY METHOD
AND ALSO ABOUT OUR UPGRADE TO UPS

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What if I want Express or Overnight delivery?

YOU SHOULD PLACE A PHONE ORDER
TO COORDINATE THIS TYPE OF DELIVERY

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What if the parts I need are not on your website?
If you have used our ONLINE CATALOG and our SEARCH TOOL, and still can not find your parts you need, then send us an EMAIL inquiring about your needs.

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I found some of the parts, but some are not listed, what now?
If you have used our ONLINE CATALOG and our SEARCH TOOL, and still can not find your parts or product, the send us an EMAIL inquiring about your needs.

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TECHNICAL MACHINE ISSUES AND TROUBLESHOOTING:

Q- CAN I CALL YOU AND DISCUSS MY MACHINE PROBLEMS WITH A TECHNICIAN?
A- NOT AT THIS TIME,
Our Technicians are busy working on local customer repairs.
We are building pages for troubleshooting issues and answers to technical questions at this time. This will take a long time and will be a constant work in progress.
If you can not find the technical related information on our website,
post your question on an email and we will try to answer it.
For now, use the email link found on this same page.

AIR COMPRESSOR TROUBLESHOOTING:

ENGINE TROUBLESHOOTING:

Q- Where can I find parts for my ENGINE?
A- Use our Sitemap or our Complete online Catalog, there you will find a COMPLETE LINE OF ENGINES by ENGINE BRAND NAME and manufacturer with links for the same throughout our website. You will find ILLUSTRATED PARTS LISTINGS (IPLs) and ENGINE PARTS FOR SALE.

Q- I haven't used my generator in a couple years.
I still have old gas in it.
Does the gas go bad?
Could that be why it won't start?
A- Gas can go bad. Gasoline as it evaporates leaves behind a varnish type of film on the metal surfaces. If Gasoline is permitted to totally evaporate it will form a gum substance that will clogg small ports and passages inside carburetors. This same gum or varnish will cause several problems with throttle shafts sticking and chokes sticking. Fuel passage such as vents or jets will become clogged or restristed partially or totally. If your engine will start, but you have to partly apply the choke to cause the engine to run smoothly, then your main jet is partly clogged and requires replacement of the jet, cleaning of the jet, or total carburetor replacement.

For more information on "repairing carburetors" see the listing below.
REPAIRING TECUMSEH CARBURETORS

GENERATOR TROUBLESHOOTING:

LAWN MOWER TROUBLESHOOTING-

DIXIE CHOPPER TROUBLESHOOTING:

GRASSHOPPER TROUBLESHOOTING:

PRESSURE WASHER TROUBLESHOOTING-

GENERATOR TROUBLESHOOTING-

GENERATOR TROUBLESHOOTING:

WHEN ALL ELSE FAILS, EMAIL US:

mailslot E-MAIL.....
"The PARTS DEPARTMENT" to ASK ABOUT the PRODUCTS WE OFFER ON OUR WEBSITE

MORE ABOUT US:

WHAT CUSTOMERS HAVE TO SAY ABOUT US:

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This web site has been made available to you for the enhancement of the services we provide to our customers. We've provided a number of resources here to help you resolve problems, find parts you need, and suggest improvements to our service.

Copyright 2015
AAAA Generator and Pressure Washer, Inc.
DBA: ARKANSAS OUTDOOR POWER EQUIPMENT
All rights reserved.
Last modified: MARCH 19, 2015

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All products mentioned are registered trademarks or trademarks of their respective companies.